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 We find the majority of technical support questions can be answered by referring to the instruction sheets we included with your device. The SLS & XLS Cameras also have extensive video tutorials that we put the tablet that came with it. Please check those references for the answer to your question first before contacting us. If the answer to your question is in the instructions or tutorial, please don't be offended if we tell you the answer is in those references. We spent a lot of time creating them in an effort to cover just about any question that may come up. If for some reason the answer is not in the instructions or tutorial fully fill out the form below & we will do our very best to assist you. When explaining the issue you are having please try to be as concise as possible about what is going on with the device (telling us how long you have had it or how many times you have used it is irrelevant & will not help us diagnose the issue). 

     If a product needs to be sent back for repair or reprogramming the customer is responsible for shipping the item to us & return shipping plus the cost of parts & labor (we will inform you of the cost once we assess the damage & repair that needs to be done). We will then contact you before proceeding with the repair. If an SLS or XLS Tablet needs to be reprogramed, there is a flat fee of $100. We will complete the repair & ship it back to you in a timely manner (usually within a couple of days of us receiving it). Our goal is for every one of our customers to have a great experience with our products. 

Thank you,

Relatively Paranormal Equipment. 

Technical Support

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