Important Information!
Please read before preceding!
The majority of technical support questions can be answered by referring to the instruction sheets we included with your device. The SLS & XLS Cameras also have extensive video tutorials that we saved on the included tablet. Please check those references first before contacting us. In our experience, 99% of all answers to the questions we receive can be found there. If the answer to your question is in those instructions, please don't be offended if we refer you to those sources for the answer. We spent a lot of time creating them in an effort to cover just about any question that may come up. If for some reason the answer is not in the instructions or tutorial, please fully fill out the form below. We will do our very best to assist you. Your request for help will not be sent to our Tech Support Dept unless all of the form is filled out with real answers. Example: putting "I Dont Remember" in place of your Order # will be rejected by the system. When explaining the issue please try to be as honest & concise as possible! We can't help you unless you tell us exactly what happened. Example: If you accidentally changed a setting or something along those lines, then that info is crucial to us being able to assist you. Please leave out anything not related to the problem. Example: "I have had the device for 2 years & only used it once" is not info that will assist us in diagnosing the issue.
If a product needs to be sent back for repair or reprogramming the customer is responsible for shipping the item to us & the return shipping, plus the cost of parts / labor . We will inform you of the cost once we assess the damage & repair that needs to be done. We will then contact you to get your OK before proceeding with the repair. If an SLS or XLS Tablet needs to be reprogramed, there is a flat fee of $125 plus shipping. We will then complete the repair & ship it back to you in a timely manner (usually within a couple of days of us receiving it).
Thank you,
Relatively Paranormal Equipment
**We transparently state in all of our listings that there is no warranty with our products. We provide this tech support in an effort to provide exceptional customer service. Therefore, please give us detailed & honest info about the issue so we can quickly try to help you resolve it."